Ambiki FAQ

Picture-In-Picture (PiP) Screen Sharing

Last updated: 10/27/2025
What’s special about Picture-in-picture screen sharing? Picture-in-picture screen sharing that lets you continue seeing your patient while navigating...

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Why a Patient Doesn’t Appear Under An Insurance Company

Last updated: 10/27/2025
Why a Patient Doesn’t Appear Under an Insurance Company If a patient isn’t showing up in the insurance company dropdown, follow these steps to fix i...

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How to Use Tenalog

Last updated: 10/20/2025
How to use Tenalog® To use Tenalog®, ensure you are signed in to Ambiki and on the main dashboard: 1. On the left navigation, click on ‘Patien...

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How to Configure Your Home Dashboard Authorization Settings

Last updated: 10/20/2025
How to configure your home dashboard authorization settings To configure your home dashboard authorization settings, ensure you are signed in to Ambik...

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Connecting Your Own Clearinghouse Account Through Ambiki

Last updated: 10/13/2025
Overview Ambiki supports integration with several major clearinghouses for electronic claims and remittance processing. If your practice already has an...

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Teletherapy Notes

Last updated: 10/02/2025
Teletherapy session Notes Therapists can take Notes during Teletherapy sessions with options to save the note for individual patients or all patients...

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Common Questions About Billing Modifiers

Last updated: 10/01/2025
For the full in-depth guide, see the Ambiki Billing Modifier Guide. Below are answers to some of the most common questions practices have about billing ...

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How is Revenue Per Visit Calculated On the Key Metrics Dashboard

Last updated: 09/15/2025
How Revenue Per Visit is Calculated The revenue per visit metric calculates the average revenue generated for each treatment visit (regular therapy sess...

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What Does 'Average Time Start to Create' and 'Average Time Start to Sign' Mean?

Last updated: 09/15/2025
Under Dashboards -> Clinical Documentation -> Visit note breakdown by teammate (and Evaluation breakdown by teammate) you'll see the columns "Avg. time ...

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Rendering Provider Mismatch

Last updated: 09/01/2025
Rendering provider (as listed on ERA) and Rendering provider (based on signed note) don’t match, why? Location in the system: Billing → Claims → Export ...

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Why Did a Patient’s Message Just Show Up On My Home Page Dashboard Now (days After They Sent It)?

Last updated: 09/01/2025
Question: A patient (or parent/guardian) message just appeared on my home dashboard today, but it was sent several days ago. Why is it only showing up ...

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Teletherapy Session Recording

Last updated: 08/19/2025
Teletherapy Session Recording Teletherapy Session Recording allows therapists to capture a video of their Teletherapy session for documentation. Record...

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Teletherapy Whiteboard

Last updated: 08/19/2025
Teletherapy Whiteboard How do I use the Whiteboard in Teletherapy? The Whiteboard allows you and your patient to draw, write, and interact together du...

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Using/Searching Activity Lists

Last updated: 08/15/2025
To search for an activity list: • Go to Ambiki's home page. • Click on the 'Resource' button on the left side panel. Once on the activity list page, ...

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Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki?

Last updated: 08/15/2025
Why Am I Seeing ‘your Connection is Not Private’ When Attempting to Access Ambiki? • If you are using a Mac, receiving this message is likely due to us...

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How Do I Set Up And Use My Personal Teletherapy Room URL?

Last updated: 08/15/2025
You can create a personalized URL for your Ambiki Teletherapy Room. Your patients can use this URL to safely and securely join your teletherapy sessions...

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Patient/parent/legal Guardian Guide to Getting the Most Out of Your Teletherapy Session

Last updated: 08/14/2025
Patient/parent/legal guardian guide to getting the most out of your Teletherapy session 1. How can we make sure our internet works well for the sessio...

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What Is Special About Ambiki Teletherapy?

Last updated: 08/06/2025
What Is Special About Ambiki Teletherapy? Teletherapy Overview Ambiki’s Teletherapy is built specifically for SLPs, OTs and PTs to enable a safe, f...

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Add An Observer to a Teletherapy Session

Last updated: 08/05/2025
Add an Observer to a Teletherapy session Adding an Observer to your Teletherapy session allows for an authorized third party to observe and interact d...

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Create a Plan of Care

Last updated: 08/01/2025
How to create a Plan of Care? To create a Plan of care, ensure you are signed in to Ambiki and on the main dashboard: 1. On the left navigation, c...

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How to Batch Download and Print Patient's Documents: A Step-By-Step Guide

Last updated: 08/01/2025
How to batch download and print patient's documents: A step-by-step guide To batch download and print patient documents, ensure you are signed in t...

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How to Set Up Organization Payroll Period Settings?

Last updated: 08/01/2025
To set up your payroll periods on Ambiki, go to the navigation bar on the left, and select Organization Menu-> Edit Organization. [Screenshot (5...

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How Do I Use Quick Phrases?

Last updated: 08/01/2025
How to use Quick Phrases Quick Phrases can be used on any clinical documentation but for the purposes of demonstration we will use visit notes as a...

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How to View Missed Visits In the Patient Progress Heat Map

Last updated: 08/01/2025
How to view missed visits in the patient progress heat map To view missed visits in the patient progress heat map, ensure you are signed in to Am...

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Ambiki Notifications: Setup and Management

Last updated: 08/01/2025
How do I manage notifications Ambiki has made it easier for users to stay up to date with important notifications and messages. Notifications can...

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