Ambiki Release Note: Teletherapy Waiting Room Chat

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Samuel Okoth avatar

Samuel Okoth 5 days ago

Date: 07/14/2026

Summary by Persona (Grouped by Role)


👩‍⚕️ Clinicians / Therapists

  • Therapists can chat with patients while they are in the Teletherapy waiting room and turn Waiting Room Chat on or off during the session.


🧑‍💼 Admins

  • No direct changes.


💳 Billers / Guardians

  • Billers: No direct changes.

  • Guardians/Patients: Patients can chat with their therapist directly from the Teletherapy waiting room.

🚀 New Feature - Teletherapy Waiting Room Chat


👥 Audience: All users that are using Teletherapy

🛠️ Steps to Access: Automatically added for all organizations with the Teletherapy add-on.

📢 What's new?: The patient can chat with the therapist by clicking the Chat button in the lower right corner in the waiting room. The therapist can click the Chat button in the lower right corner of the session to chat with the patient. The therapist can turn Waiting Room Chat on or off by selecting the patient feature at the bottom of the session.


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