Ambiki Release Note: Incoming Fax and Patient Invoice Adjustment Updates

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Samuel Okoth avatar

Samuel Okoth 3 days ago

Date: 09/01/2026

Summary by Persona (Grouped by Role)


👩‍⚕️ Clinicians / Therapists

  • Therapists will receive incoming faxes more reliably and can see insurance adjustments and the patient's share more clearly when reviewing patient payments.


🧑‍💼 Admins

  • Admins will receive incoming faxes more reliably and can see insurance adjustments alongside write-offs on patient payment and invoice lists.


💳 Billers / Guardians

  • Billers: Billing staff can now see insurance adjustments, including the patient's share, directly on patient payment and invoice lists.

  • Guardians/Patients: No direct changes.

🛠️ Fix - Incoming Faxes Display More Reliably


👥 Audience: All practices receiving faxes

📅 Date range affected: Ongoing until this fix ships

❗ Issue: A rare type of incoming fax could fail to display in Ambiki.

✅ Action Steps: No action needed for future faxes. If a fax you were expecting never showed up, please ask the sender to resend it.

🛠️ Fix / Improvement - Insurance Adjustments Added to Patient Payment and Invoice Lists


👥 Audience: Therapists, Admins (billing)

❗ Issue: On a patient's Payments tab, and in Billing → Patient invoices, the lists showed write-offs but gave no view of the adjustments an insurance company applied, or of the amount left as the patient's share.

✅ Action Steps: No action needed. Both lists now include an Adjustments column showing what insurance did not cover, including the patient's share, next to the existing Write-off column. Hover the information icon in the Adjustments heading to see what it covers.


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